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Refund/Cancellation Policy

Once an order has been placed and accepted by TICKSHOP, customers have up to 3 days to cancel the order - a $100.00 Admin/ Cancellation Fee will be charged if an order is cancelled within 3-day period. Should you wish to cancel your order after the 3-day period, a request must be made in writing outlining your reason for your cancellation request. After 3 days, if cancellation is accepted, a minimum cancellation fee amounting to 50% of the purchase price will apply. This fee would cover expenses relating to the loss of value, administration and inventory costs, and other associated or unforeseen costs.

Please choose carefully as TICKSHOP do not refund for simply change of mind.

Return/Exchange of Goods

Please choose your purchases carefully as refunds/ exchanges are not accepted where you have either changed your mind or made a wrong selection.

In the event of goods being returned/ exchanged the purchaser is responsible for returning the goods to TICKSHOP at the purchaser’s expense. Before goods are returned, the purchaser must make prior arrangements with TICKSHOP.

A 20% restocking fee applies if goods are returned in original packaging and a 30% restocking fee applies if goods are not returned in original packaging plus any additional delivery cost associated.


TICKSHOP provides a warranty against defects in respect of certain products for a period of 5 years from the date of purchase from us.

This Warranty will only apply to a product purchased from us where the description of the product on the TICKSHOP website (at the time the product is purchased) expressly states that this Warranty applies to that product (Applicable Product). The Warranty will only apply for the period expressly stated on the website to apply to that Applicable Product, with the warranty period to commence from the date of purchase of the Applicable Product from us.

Where we agree to your warranty claim, we will decide, depending on the situation, whether you will receive a refund, partial refund, or replacement of any parts we consider to be defective. To the extent permitted by law, you will be responsible for the reasonable costs and expenses associated with making a claim under this Warranty including returning or transporting the defective product to us.

To make a warranty claim, please log a claim (with proof of purchase) here.

You will not be entitled to a remedy under this Warranty for:

Normal wear and tear Damage arising from improper assembly or modification (except if we or our contractors are responsible for the assembly or modification) Damage arising from abnormal use, misuse or abuse Damage arising from improper care or maintenance (e.g. fabric, leather, or timber) Damage to external or product packaging only Damage occurring during your own handling and transportation of goods Insignificant minor variations in product dimensions, colour, grain or finish Insignificant minor imperfections or superficial blemishes

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