TICKSHOP provides a warranty against defects in respect of certain products for a period of 5 years from the date of purchase from us.

This Warranty will only apply to a product purchased from us where the description of the product on the TICKSHOP website (at the time the product is purchased) expressly states that this Warranty applies to that product (Applicable Product). The Warranty will only apply for the period expressly stated on the website to apply to that Applicable Product, with the warranty period to commence from the date of purchase of the Applicable Product from us.

Where we agree to your warranty claim, we will decide, depending on the situation, whether you will receive a refund, partial refund, or replacement of any parts we consider to be defective. To the extent permitted by law, you will be responsible for the reasonable costs and expenses associated with making a claim under this Warranty including returning or transporting the defective product to us.

To make a warranty claim, please log a claim (with proof of purchase) here.

You will not be entitled to a remedy under this Warranty for:

Normal wear and tear Damage arising from improper assembly or modification (except if we or our contractors are responsible for the assembly or modification) Damage arising from abnormal use, misuse or abuse Damage arising from improper care or maintenance (e.g. fabric, leather, or timber) Damage to external or product packaging only Damage occurring during your own handling and transportation of goods Insignificant minor variations in product dimensions, colour, grain or finish Insignificant minor imperfections or superficial blemishes